FAQ

FOR IMMEDIATE ASSISTANCE, PLEASE JOIN POWDER PACK GROUP

DO YOU HAVE TO BE IN THE POWDER PACK GROUP TO RECEIVE THE PACK?

NO. THE POWDER PACK IN-WORLD GROUP IS FOR MARKETING AND UPDATES. YOU MAY PRE-ORDER YOUR POWDER PACK IN-WORLD OR ON THE MARKETPLACE. POWDER PACK FOR CATWA RELEASES ON THE 17TH SHORTLY AFTER MIDNIGHT SLT, POWDER PACK FOR LELUTKA RELEASES ON THE 1ST SHORTLY AFTER MIDNIGHT SLT.

 

WHAT IS POWDER PACK?

POWDER PACK IS A MONTHLY MYSTERY PACK CONSISTING OF 12 MESH HEAD MAKEUP APPLIERS FROM YOUR FAVORITE BRANDS ACROSS THE GRID! RESERVE YOUR POWDER PACK IN-WORLD OR ON THE MARKETPLACE.

 

WHAT IS THE COST OF POWDER PACK?

THE PRE-ORDER PRICE FOR POWDER PACK CATWA AND POWDER PACK LELUTKA IS $L1,500. ONCE EACH MONTH’S POWDER PACK IS RELEASED, THE PRICE INCREASES TO $L3,000.

 

HOW DO I KNOW WHAT I’M GETTING?

THE POWDER PACK WORKS LIKE OTHER POPULAR MYSTERY/LOOT CRATES WHERE THE USER ONLY KNOWS THE BRAND AND TYPES OF ITEMS THEY WILL BE RECEIVING. POWDER PACK FOR CATWA WILL RECEIVE CATWA APPLIERS, POWDER PACK FOR LELUTKA WILL RECEIVE LELUTKA APPLIERS.

 

HOW DO I KNOW IF I HAVE ALREADY ORDERED ALREADY?

PLEASE VISIT THE REDELIVERY TERMINAL AND SEE IF YOU HAVE THE SPECIFIC PACK YOU ARE LOOKING FOR IN YOUR ORDER HISTORY. IF YOU REQUIRE FURTHER ASSISTANCE PLEASE USE THE CONTACT US FORM.

 

HOW DO I UNBOX MY POWDER PACK?

YOUR POWDER PACK WILL COME AUTOMATICALLY DELIVERED TO YOU AS AN OBJECT CALLED POWDER PACK FOR HEAD MONTH EDITION IN YOUR INVENTORY. ADD THAT OBJECT AND THEN A DIALOG BOX WILL APPEAR, THEN CLICK OPEN BOX AND ACCEPT THE FOLDER IT GIVES YOU NAMED POWDER PACK FOR HEAD MONTH EDITION. YOU MAY NOW DETACH THE DELIVERY BOX AND YOU WILL NOW SEE A FOLDER IN YOUR INVENTORY WHICH HAS THE POWDER PACK HUD FOR THE MONTH YOU ORDERED. NOW ADD THE HUD AND CLICK ON THE BRANDS TO HAVE THE APPLIERS DELIVERED TO YOU.

 

WHAT ARE POWDER PACK APPLIERS COMPATIBLE WITH?

FOR EXACT COMPATIBILITY PLEASE VIEW THE PREVIOUS PACKS PAGE AND LOOK AT THE SPECIFIC AD’S. SOME PARTICIPATING BRANDS INCLUDE OMEGA COMPATIBILITY.

 

ARE THESE ITEMS EXCHANGEABLE OR TRANSFERABLE?

POWDER PACK ITEMS ARE NOT EXCHANGEABLE OR TRANSFERABLE. THIS MEANS ONLY CUSTOMERS WHO PARTICIPATE IN THE EVENT WILL HAVE THE CHANCE TO OWN THESE ITEMS.

 

WHAT DO YOU MEAN BY EXCLUSIVE?

POWDER PACK ITEMS ARE MADE FOR THE POWDER PACK EVENT. SOME BRANDS MAY CHOOSE TO RECOLOR OR CREATE SIMILAR PIECES, SOME BRANDS MAY NEVER SELL SIMILAR APPLIERS.

 

IS THIS A SUBSCRIPTION?

YOUR PRE-ORDER IS FOR THE CURRENT MONTHS POWDER PACK EVENT. THIS IS NON-TRANSFERABLE AND NON-REFUNDABLE. PLEASE BE CAUTIOUS IF YOU ARE UNSURE OF HOW THE EVENT WORKS AND USE OUR CONTACT FORM TO LEARN MORE IF YOU ARE UNSURE.

 

HOW CAN MY BRAND BE INVOLVED POWDER PACK?

WE GREATLY APPRECIATE YOUR INTEREST, AT THIS TIME POWDER PACK IS NOT ACCEPTING NEW BRANDS.

 

HOW CAN I GIVE POWDER PACK FEEDBACK?

PLEASE JOIN THE POWDER PACK FEEDBACK FORM IF YOUR FEEDBACK IS REGARDING THE LATEST POWDER PACK, IF IT IS REGARDING SOMETHING ELSE PLEASE USE THE CONTACT US FORM.

 

HOW CAN I GET A REDELIVERY OF MY POWDER PACK?

NOT TO WORRY! VISIT OUR IN-WORLD LOCATION HERE AND CLICK ON THE REDELIVERY TERMINAL.

 

DELIVERY MESSAGE ERROR FROM A POWDER PACK HUD?

IF YOU SEE A MESSAGE SUCH AS THIS WHEN YOU CLICK A BRAND NAME ON YOUR POWDER PACK HUD “POWDER PACK FOR CATWA EDITION HUD (ADD): BRAND SERVER UNRESPONSIVE.” PLEASE WAIT A FEW MINUTES TRY AGAIN. THE REGION THE IN-WORLD DELIVERY SERVER IS LOCATED ON MAY BE HAVING TROUBLE. IF THE ISSUE PERSISTS, PLEASE USE THE CONTACT US FORM AT THE TOP OF THIS PAGE.

 

REFUND POLICY

POWDER PACK DOES NOT OFFER REFUNDS, RETURNS OR EXCHANGES OF ANY KIND INCLUDING FOR MISTAKEN PURCHASES OR DOUBLE PURCHASES. POWDER PACK IS NOT RESPONSIBLE FOR MISTAKEN PURCHASES. PLEASE READ THE TITLE BEFORE YOU PURCHASE. IF YOU ARE UNSURE OF ANY PURCHASE PLEASE DO NOT HESITATE TO CONTACT US.

 

Second Life® is a trademark of Linden Research, Inc. POWDER PACK is not affiliated or sponsored by Linden Research, Inc.