FAQ

 

For immediate assistance, please join the in-world group named POWDER PACK

 

Do you have to be in the Powder Pack group to receive the Pack??

No, the Powder Pack inworld group is for marketing and updates. You may pre-order your Powder Pack in-world or on the Marketplace. After you pre-order/reserve, your Pack will be delivered to you automatically on the 17th of the month.

 

What is Powder Pack?

Powder Pack is a monthly mystery pack consisting of 12 Catwa Head Makeup Appliers from your favorite brands across the grid! Reserve your Powder Pack in-world or on the Marketplace.

 

What is the cost of Powder Pack?

Pre-order your Pack for $L1,500 before midnight on the 16th to receive your HUD on the 17th at 00:01 SLT. Once the Powder Pack is released, the price increases to $L3,000.

 

How do I know what I’m getting?

The Powder Pack works like other popular mystery/loot crates where the user only knows the brand and types of items they will be receiving. Currently all Powder Pack customers will receive Catwa Mesh Head Appliers. The Powder Pack is meant to be a mystery pack of exclusive content from your favorite brands.

 

What are Powder Pack appliers compatible with?

For exact compatibility please view the Previous Packs page and look at the specific ad’s. Powder Pack consists of brands that contribute appliers designed for the Catwa Mesh Head System. Although some brands may contribute items that are compatible with OMEGA as well. Powder Pack for LeLutka and other Mesh Head systems are coming soon.

 

Are these items exchangeable or transferable?

Powder Pack items are not exchangeable or transferable. This means only customers who participate in the event will have the chance to own these items.

 

What do you mean by exclusive?

Powder Pack items are made for the Powder Pack event. Some brands may choose to recolor or create similar pieces, some brands may never sell similar appliers.

 

Is this a subscription?

Your pre-order is for the current months Powder Pack event. This is non-transferable and non-refundable. Please be cautious if you are unsure of how the event works and use our contact form to learn more if you are unsure.

 

How can my brand be involved Powder Pack?

If you are a Second Life designer that makes appliers for Mesh heads, please use the Contact Us form to inquire about joining.

 

How can I give Powder Pack feedback?

Please use the Contact Us page to give feedback. We are happy to have an open dialogue with customers about Powder Pack.

 

My Powder Pack is Missing?

Not to worry! Visit our in-world location here and click on the redelivery terminal. (It looks like a laptop).

 

Double purchase or mistake purchases?

The vending system we use offers no way to refund purchases, even double purchases. PLEASE make sure you understand what you are purchasing, we will answer any question you have and pride ourselves in our customer service.